Frequently Asked Questions

Frequently Asked Questions


Shipping Information


When will my order be shipped?

All orders will be shipped within 1-2 business days. Shipments are only arranged from Monday to Friday.

Domestic Shipping

We deliver all domestic orders via UPS. The standard delivery time is 3 to 7 business days.

International Shipping

All international orders are shipped by DHL. Standard delivery takes 4 to 21 business days. Please be aware that transit time may vary greatly due to customs clearance. Preppy Prodigy is not responsible for any customs duties and fees incurred by international shipments.

After-sales & Support


How to check my order status?

Please contact us at AydenIeme0541@hotmail.com. Our customer service team is ready to help you. You can also reach out to us for returns, exchanges or logistics adjustments.